Since we are offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the service has been delivered. As a customer, you are responsible for understanding this upon purchasing any service or item provided by us.
However, we realise that exceptional circumstance can take place with regard to the character of the product or service we supply.
Therefore, we DO honour requests for the refund on the following reasons:
- non-delivery of the product or service
- major defects
- product not-as-described
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on the incompatibility of our products or services.
Our team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Requests for a refund should be made in writing via our contact page within the period of two weeks after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.